Refund & Cancellation Policy

Effective September 27, 2026

We want every customer to know exactly what they are paying for. This policy explains how refunds and cancellations work at Syntrx Technologies, LLC ("SYNTRX").

1. Custom website and development projects

• Before work begins: if you cancel before we start work on your project, your deposit is refunded in full.
• After work begins: deposits cover design and development work already performed and are non-refundable once work has started.
• If we can't deliver: if we are unable to deliver the scope described in your Quote, we will refund amounts you paid for work that was not delivered.
• Final balances are due at launch or as stated in your Quote. Change requests outside the agreed scope are quoted separately before any work is done.

2. Monthly plans and software subscriptions

• Subscriptions are billed in advance and renew automatically until canceled.
• You may cancel at any time by emailing hello@syntrx.dev. Cancellation stops future charges and takes effect at the end of the current paid period.
• We do not provide refunds for partial billing periods or unused time.
• Any minimum term or setup fee is disclosed in your Quote or at checkout before you pay.

3. Billing errors

Duplicate charges, charges after a confirmed cancellation, and other billing errors are refunded in full once verified.

4. How to request a refund

Email hello@syntrx.dev with your name, the service and the date of the charge. We respond within two (2) business days. Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

5. Questions first

If something isn't right, please contact us before filing a dispute with your bank — we will work with you to resolve it.